Each “employee” is your “internal customer” and customer delight will not only augment “Brand as an Employer”
but also enhance the workspace environment.
How do you improve Employee Experience
- Accessibility - all Information ( payslips, policies, HR modules) available on the go & easily accessible
- Predictability - Biggest issue is that employee queries get into a black hole. There should be a fixed Turn Around time for all questions.
- Social – Its great to feel connected & part of a larger team though inter company social networking.
- Single Helpdesk – It difficult to reach out to different teams – HR for policies, Accounts for Expenses and IT for HR system.